AURA

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atinfo@lune-jewels.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Clean your jewels once every 3 months with the provided cloth. Start by gently rubbing the surface of the gold-plated jewelry and clean or spot treat as needed. Never use a polishing cloth, as this will strip away the plating.

Avoid Unnecessary Contact with Water

To keep your pieces from premature damage, be sure to take off gold-plated jewelry when swimming. Water won’t damage it, but chlorine or salt water can and soapy water as well. Be careful while showering. And because of the chemicals present in perfume, hairspray, makeup, deodorants, and other beauty products, Lune’s golden rule is to make gold-plated jewelry the last thing you put on and the first thing you take off.

Be Mindful with Perfume

Avoid spraying your plated pieces—or even solid gold pieces—directly with perfume. Depending on the perfume, the chemicals can create a reaction like oxidation, which basically means it can turn your gold black.

Store Gold-Plated Jewelry Strategically

We recommended storing jewelry in a pouch (provided with your jewels), case, or jewelry box to prevent tarnishing and fading. “If you want to take the ultimate care of your jewelry, store in a dark, cool, and dry place to avoid humidity and heat, which can cause tarnishing.